What is a Non-Academic Complaint?
91看片网 College is committed to providing students with a respectful, supportive, and equitable educational environment. We recognize that concerns may arise during your college experience, and students are encouraged to raise concerns so they can be addressed through the appropriate College process.
A non-academic complaint is a concern involving a College program, service, process, department, or interaction with a College employee that is not directly related to classroom instruction, grades, or other academic matters.
The Non-Academic Complaint process includes both informal and formal resolution under . The goal of the process is to address concerns at the earliest appropriate level and provide students with a clear pathway for seeking resolution.
Not sure if this is the right process? You do not need to determine that on your own. The Student Support Resolution Coordinator can help you identify the appropriate process or connect you with the College office that can best address your concern.
Non-Academic Complaint Process for Students
Whenever possible, begin by discussing your concern with the Coordinator or Supervisor of the department or program where the concern occurred. This provides an opportunity to discuss the issue, clarify information, and work toward an appropriate resolution.
The Coordinator or Supervisor should meet with you within ten (10) working days of your request for a meeting. If a meeting does not occur within ten (10) working days, you may proceed to Step 2.
If your concern is not resolved at Step 1, or you need assistance moving forward, you may submit the .
The Student Support Resolution Coordinator will review your complaint, follow up with you as appropriate, and connect you with the Dean or Administrator responsible for the department or program involved.
Submitting a complaint does not guarantee a specific outcome or resolution. The College will review the concern and determine an appropriate response consistent with applicable College policies and procedures.
If the matter is not resolved after review by the Dean or Administrator, or you disagree with the decision, you may submit a written request for an appeal to the Assistant Superintendent/Vice President of Student Success & Support Programs in accordance with Administrative Procedure 5530.
The Student Support Resolution Coordinator can provide information and assistance regarding the appeal process.
After completing the College's applicable complaint process, students may have the right to submit a complaint to the California Community Colleges Chancellor's Office in accordance with applicable state and federal requirements.
Some concerns are addressed through separate College policies and procedures and should not be submitted through the Non-Academic Complaint process. These may include:
- Academic Concerns - Academic Complaint Process
- Title IX - Sexual Harassment and Sex Discrimination Reporting
- Final Course Grades - Grade Appeal
- Discrimination or Harassment - Discrimination and Harassment Complaint
- Disability and Accessibility Concerns - DSPS Grievance
- Student Conduct and Discipline - Conduct Incident Report
Need Help?
You do not have to navigate the complaint process alone. The Student Support Resolution
Coordinator is available to explain the process, answer questions, and help you identify
the appropriate next step.
Student Support Resolution Coordinator